FAQs

Do I need a referral?

No formal referral is required to access our services. However, if you plan to claim Medicare rebates through a GP Chronic Condition Management Plan (GPCCMP), you will need a referral from your GP before commencing services.

Additionally, all new clients are required to complete our enquiry form so we can gather the information needed to provide appropriate support.

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What is your cancellation policy?

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To help us offer appointments to other clients, we ask that you provide at least 2 clear business days' notice if you need to cancel or reschedule your appointment. Changes made with less than 2 business days' (48 hours) notice will be charged the full session fee. 

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What should I expect at my first appointment?

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Your first appointment will vary depending on the service you require. In some cases, it will focus on getting to know you, understanding your goals, and discussing your support needs.

For assessment services, such as a Functional Capacity Assessment (FCA), the assessment process may begin during your first appointment. Your clinician will explain what to expect and ensure the appointment is tailored to your individual needs.