Services
Privacy Policy
This Policy was last reviewed and updated on: 26th June 2026
1. Privacy Policy - the basics
Strive Support values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act), other privacy laws that govern how private sector health service providers handle personal and health information.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
2. What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
To provide the healthcare services you have requested, Strive Support Services needs to collect, use, and, where appropriate, disclose your personal and health information.
It is important that the information you provide is accurate, complete, and up to date. If you choose not to provide certain personal or health information, or if the information provided is incomplete or inaccurate, we may be unable to provide you with appropriate assessment, treatment, or other services.
3. What personal information do we collect?
We only collect information that is reasonably necessary for the services we provide.
This may include:
-
Name, date of birth and address
-
Contact details (phone number, email address)
-
Health, developmental and family history
-
Referral information
-
Medicare, NDIS, health fund or Department of Veterans’ Affairs details
-
Appointment, billing and invoicing information
This information assists our clinicians to assess, diagnose and provide appropriate treatment.
In some circumstances, we may collect personal or health information from third parties where it is necessary to provide our services. This may include information from parents or guardians, referring practitioners, other healthcare providers, educators, or other professionals involved in your care. Where appropriate, we will obtain your consent before collecting information from these sources.
4. How do we use your information?
Strive Support Services may use your information for any of the following purposes:
-
Provide assessment, diagnosis, therapy, and other allied health services
-
Develop and review your treatment plan
-
Communicate with you and others involved in your care, with your consent where required
-
Prepare clinical reports and maintain your health record
-
Manage appointments, billing, and funding claims (including Medicare, NDIS, private health insurance, and DVA where applicable)
-
Meet our legal and professional obligations
5. How do we protect your information?
Strive Support Services takes reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information is stored securely using physical, electronic, and administrative safeguards. We only allow access to your information by authorised personnel who require it to provide your care or carry out their duties.
6. Online Activity.
You can visit our website without identifying yourself or providing personal information. We only collect personal information that you choose to provide, such as when you submit an enquiry or contact form.
Our website may also collect non-identifiable information, such as your IP address, browser type, pages visited, and the date and time of your visit. This information is used for statistical purposes to help us monitor and improve the performance of our website.
7. Cookies.
A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Strive Support website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
8. Third party websites.
Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites, and encourage you to review their privacy policies before providing any personal information.